Privacy Policy

Last updated: 1 July 2025

Security Warehouse (Aust) Pty Ltd (ABN 81 7 02 57 2 254) (“we”, “us”, “our”) supplies security systems, alarms and surveillance equipment to homes and businesses across Melbourne VIC and greater Victoria. This Privacy Policy explains how we collect, hold, use and disclose personal information, and how you can exercise your rights. It is set out in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and the Notifiable Data Breaches scheme.

1. The kinds of personal information we collect

Depending on how you interact with us, we may collect and hold:

• contact details, such as your name, email address, and postal or delivery address;
• business details of trade customers, such as business name and ABN;
• enquiry, quotation and order details, including the products and services that interest you;
• billing information processed on our behalf by third-party payment providers (we do not store full payment card details on our systems);
• application materials and résumés if you apply to work with us; and
• website usage information collected through cookies and similar technologies.

Where practicable, we collect personal information directly from you and only information that is reasonably necessary for our functions and activities (APP 3). We do not knowingly collect sensitive information (such as health or biometric information) through our website.

2. How we collect personal information

We usually collect personal information directly from you when you:

• submit an enquiry, quotation request or order through our quote form or contact page;
• communicate with us by email or in person at trade counters, expos or site visits; or
• create or manage a trade account with us.

We may also collect information from third parties you deal with (such as freight companies or your nominated installer), from our service providers, and from publicly available sources, where it is unreasonable or impracticable to obtain it directly from you.

3. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information (APP 4, APP 5, APP 6) to:

• supply, deliver, warrant and support the security systems, alarms and surveillance equipment we sell;
• respond to enquiries and prepare quotations;
• process orders, payments, returns and warranties;
• manage our business relationships, accounts and records;
• improve our website, products and services; and
• meet our legal, tax, accounting and record-keeping obligations.

If you do not provide the personal information we request, we may be unable to supply products, process an order or respond to your enquiry.

4. Direct marketing

In line with APP 7, we may send you news, product updates and special offers where you have consented or would reasonably expect this. Every marketing email includes a functional opt-out mechanism, or you can unsubscribe at any time by emailing ceo@securitywarehouseaust.online. We do not sell or rent your personal information to marketers.

5. Disclosure of personal information

We may disclose personal information to third parties who help us operate our business, including:

• freight, courier and logistics providers who deliver your orders;
• payment gateway and merchant service providers;
• information technology, hosting, website analytics and email service providers;
• manufacturers and distributors who support warranties and product registration; and
• professional advisers, and government or law enforcement bodies where required or authorised by law.

Some of these service providers may store or process data outside Australia. Where we disclose personal information to an overseas recipient, we take reasonable steps to ensure they comply with the APPs, including through contractual safeguards required by APP 8.

6. Security and retention of personal information

Under APP 11, we take reasonable steps to protect the personal information we hold against misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, secure hosting, encrypted connections and limiting access to staff who need it. We retain personal information only for as long as necessary for the purposes outlined above, including the retention periods required by Australian tax and record-keeping laws (typically up to seven years for financial records), after which it is securely destroyed or de-identified.

If a data breach is likely to cause serious harm, we will assess it promptly and, where required, notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme.

7. Access to and correction of your personal information

You may request access to the personal information we hold about you (APP 12) and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading (APP 13). We will respond to your request within a reasonable period, usually within 30 days, and there is generally no charge for making a request. In some circumstances we may refuse access where permitted by the Privacy Act 1988 (Cth); if so, we will explain why and note your request.

8. Cookies and website analytics

Our website uses cookies and similar technologies to keep the site secure, remember your preferences and understand how visitors use our pages. Most browsers allow you to manage or disable cookies through your settings; doing so may affect some features of this website. Analytics data is reported to us in aggregated form wherever possible.

9. Anonymity

Where lawful and practicable, you may deal with us anonymously or using a pseudonym, for example when browsing this website or making a general enquiry. However, we generally need your contact details to prepare quotes, process orders and deliver goods.

10. Links to other websites

This website may contain links to third-party websites, including manufacturer and partner sites. Those websites have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of other websites.

11. Making a privacy complaint

If you believe we have breached the Australian Privacy Principles or otherwise mishandled your personal information, please contact our Privacy Officer using the details below. Please include enough detail for us to investigate your concern. We will acknowledge your complaint promptly and aim to provide a written response within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The current version is always published on this page. Significant changes will be highlighted on our website. This policy should be read together with our Terms & Conditions.

13. Contacting our Privacy Officer

For any questions, access requests, corrections, opt-outs or complaints about privacy, please contact:

Privacy Officer
Security Warehouse (Aust) Pty Ltd
Melbourne VIC, Australia
Email: ceo@securitywarehouseaust.online
Website: https://securitywarehouseaust.online

Ready to discuss security systems, alarms or surveillance equipment for your property? Visit our quote page or learn more about us.